Last updated: 1st August, 2026

At The Little Nest we want you to shop with complete peace of mind. If something isn't right, we're here to help from start to finish.

Return requests

We accept returns on eligible items within 15 days of delivery. To be eligible, items must be unused, in original condition, with tags, and in original packaging.

To start a return, contact us or email info@thelittlenest.com.au with your order number and reason. Once approved, we'll send instructions on how and where to return your item. Items sent back without approval can't be accepted.

Customers are responsible for return shipping costs unless the item was damaged, defective or incorrect.

Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives faulty, damaged or not as described, you're entitled to a replacement, refund or repair. Contact us within 15 days of delivery with your order number and photos, and we'll make it right, including any related shipping costs where applicable.

Change of mind

If you change your mind, you can return an eligible item within 15 days as long as it's unused and in original condition and packaging. Return postage for change-of-mind returns is at the customer's expense. To help avoid sizing issues with apparel and matching outfits, please check the size guide and measure your pet before ordering, reach out any time and we'll help you choose.

Refunds

Once your return is received and inspected, we'll issue your refund to the original payment method (or store credit, if you prefer). Please allow 3–5 business days for refunds to appear, depending on your provider. Shipping costs are non-refundable unless the item was faulty, damaged or incorrect.

Non-returnable items

For hygiene and other reasons, the following can't be returned or exchanged unless faulty:

• Gift cards.
• Sale items marked "Final Sale".
• Personalised or made-to-order items.

Exchanges

To exchange an item, contact us within 15 days of delivery. Once your original item is returned and inspected, you're welcome to place a new order for the replacement, this ensures the fastest processing and availability.

Address errors

Please double-check your shipping address before ordering. If you notice a mistake, contact us within 24 hours so we can try to update it before your order is processed. After the 24-hour window, once an order has been processed we may no longer be able to change the address, size or style, or offer a refund.

Out-of-stock refunds

If an item you ordered sells out, we'll let you know and refund you to your original payment method (please allow 3–5 business days). We keep our stock synced as closely as possible, but occasionally this happens, sorry in advance for any inconvenience.

Return guidelines

Please package returns well so they aren't damaged in transit, and use a tracked service, until a return reaches us, it remains your responsibility, and we can't take responsibility for items lost or damaged on the way back. Any questions about returning a particular item? Contact Us or Email info@thelittlenest.com.au.