Last updated: 1st August, 2026

1. Order processing

We're proud to offer free shipping Australia-wide on every order — no minimum spend. All orders are processed within 1–3 business days after your order confirmation email. Some made-to-order items, including certain matching outfits and apparel, may need an extra 2–4 business days before dispatch. You'll get a notification once your order ships.

2. Delivery estimates

Delivery times vary by item and location:

Estimates are a guide, not a guarantee, and don't include the 1–3 day processing time. Remote and regional areas may take a little longer. Occasional courier delays outside our control can happen.

3. Shipment confirmation & tracking

You'll receive a confirmation email with a tracking number once your order ships. Please allow 24–48 hours for tracking to begin updating. Orders may occasionally be split across multiple shipments, and items bought together may not arrive on the same day.

4. Incorrect shipping information

Please double-check your address at checkout. If you spot a mistake, contact us at info@thelittlenest.com.au within 24 hours and we'll do our best to update it before your order is processed. Once a parcel has shipped, we're unable to reroute it, and we can't be responsible for parcels sent to an incorrectly entered address.

5. Order cancellation

Need to cancel? Contact us at info@thelittlenest.com.au as soon as possible, ideally within 24 hours of ordering. After that, your order may already be processed or prepared for shipment, and we may not be able to cancel it. If cancelled in time, we'll refund your original payment method (please allow 3–10 business days to appear, depending on your provider).

6. Damaged, defective or incorrect items

We want everything to arrive perfect. If your item is damaged, defective or incorrect, please contact us at info@thelittlenest.com.au within 15 days of delivery with your order number and a few photos of the item and packaging. We'll arrange a replacement, refund or repair in line with the Australian Consumer Law.

7. Lost or missing parcels

If your parcel hasn't arrived, first check the tracking. If it shows delivered but you haven't received it, please check with neighbours or household members and your local depot. Still can't find it? Contact us with your order number and tracking details and we'll help resolve it with the courier.

8. Still need help?

We're here for you. Message us at info@thelittlenest.com.au and our team will get back to you within 1 business day.